Operations, Risk & Compliance Manager

We are seeking an experienced Operations, Risk & Compliance Manager to join our Senior Leadership Team and play a key role in the strategic and operational management of our growing multi-office law firm.

You will bring strong experience of operating in a regulated legal environment, with a practical and collaborative approach to compliance, risk and operational excellence. In addition, you will support the Managing Partner and Partnership in delivering the firm’s strategic objectives and ensuring the firm operates efficiently and compliantly. This role excludes any day to day IT or HR delivery, with dedicated specialists in post.

Employee Benefits

PCB Solicitors provide the following Employee Benefits following successful completion of an initial probation period:

  • Pension contributions,
  • Salary sacrifice scheme,
  • Discounts on gym memberships,
  • 24/7 online GP appointments,
  • Perks and discounts,
  • Employee Assistance Programme,
  • 25 days holiday plus bank holidays from start of employment,
  • An additional 1 days annual leave each year for your birthday,
  • Additional holiday awarded for length of service,
  • Paid sick leave after 6 months service, increasing after 2 years,
  • Regular company and charity events,
  • Access to online training platform MBL for 100s of webinars,
  • Opportunity to attend seminars for training and networking purposes,
  • Employee Referral Incentive Scheme for the recruitment of Lawyers.
  • Free mortgage advice from Mortgage Advice Bureau.

About PCB Solicitors

At PCB Solicitors LLP we believe that our clients deserve the best in service and advice. From Litigation and Dispute Resolution to Criminal Law, or Family Matters through to Residential Property and Commercial Property, and sound advice about Wills and estate administration, we pride ourselves on standing out from the crowd with an approachable team who share a can-do attitude.

PCB Solicitors LLP is a modern partnership of solicitors with offices in Shrewsbury, Church Stretton, Knighton, Telford, and Ludlow. Wherever we have an office, we dedicate ourselves to the service of the local and surrounding community. Working in Shropshire and Mid-Wales provides the opportunity to live and work in an idyllic rural environment.

PCB Solicitors LLP has been awarded a range of Quality Standards including the Lexcel Quality Mark and CQS accreditation by the Law Society for standards of practice management, demonstrating our commitment to quality and service is absolute.

Job Responsibilities:

· Leading Lexcel compliance and annual audits,

· Supporting regulatory compliance alongside the COLP, COFA and MLRO,

· Coordinating Professional Indemnity and insurance renewals,

· Overseeing firm-wide risk management frameworks,

· Oversight of file, case and client care systems,

· Managing administrative and reception teams across the offices,

· Facilities and operational infrastructure oversight,

· Supporting Partners and the Managing Partner on governance and operational strategy.

Essential Skills:

· Strong knowledge of Lexcel and SRA frameworks,

· Excellent organisational, analytical and communication skills,

· Proven ability to operate at senior leadership level, influencing Partners and senior stakeholders,

· Strong written and verbal communication skills,

· High attention to detail and ability to manage complex compliance frameworks,

· Confident decision making and ability to challenge constructively where required.

Desirable Skills:

· Familiarity with multi-office legal practice operations,

· Project management experience and/or qualifications.

Experience:

· Senior operational or compliance experience in a Law firm (essential),

· Experience leading Lexcel audits (desirable),

· Experience coordinating PII renewals (desirable).

Job Types:

· Full time, Permanent.

Place of Work:

· Shrewsbury: Reliably commute or plan to relocate before starting work is required.

Salary:

· To be discussed at interview stage and will depend on qualifications and experience.

PCB Solicitors do not offer visa/sponsorship or relocation packages.

Please contact Emma Baugh emma.baugh@pcblaw.co.uk HR Advisor with a covering letter and CV. Interviews are scheduled to commence from week commencing 23rd February 2026.